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Thursday, 1 September 2022

Spotify Embedding Issue Pt.2 - Individual Tracks


I was up very late last night on chat with Spotify trying to get a resolution to the issue which seems to be only affecting Google Chrome users (on Windows 10 I believe) which is probably the large percentage of blog visitors (and Firefox also seems to be impacted).

The visitor rate to the blog was significantly reduced by around 75% yesterday so I can only assume that it is due to others suffering the same problem and have left the site as they cannot listen to embedded Spotify tracks. If you are experiencing the same issue I would appreciate you leaving a comment (or email soulstrutter@gmail.com) so that I can escalate with Spotify as they are claiming that there isn't a problem! So the more messages received the better so that they can begin to understand the scale of the problem. Conversely if you are not experiencing the same issues, then a message with what operating system and browser you are using may also be useful.

This is what I am experiencing: If you are logged in to Spotify then embedded single tracks give a 'content not available in your country' message. I you then log out of Spotify and refresh the blog page the embedded single track is displayed but only plays a 30 second sample. To listen to the track in full it would appear that you then have to click on the Spotify icon (or link on track name) to go to the Spotify player and log in. Once you log in and go back to blog and refresh the page you are back to where we started i.e. 'content not available in your country'.

This only started happening around 16:00 BST yesterday which coincided with a change to their single track embedding interface and they cannot seem to be able to link the two events as it can't simply be a coincidence?

Therefore, the end result of whatever change they have made to the embed code is that, it now works like a link and not embed code as you have to go to Spotify to listen to the full track and I have explained this to them at length .. why bother using embed code as it works like a link so I may as well just put in a link!

Perhaps it is deliberate so that you are not able to listen to a full track, only a sample, outside of Spotify in an endeavour to force you to sign up for Spotify, I don't know for sure as they have not confirmed that, but that is what it seems like to me. Please be aware if you are not already, you can sign up for a free account and listen to tracks in full, the only 'drawback' is that every now and then you will be interrupted with audio adverts. Personally, I have not found this a big deal!

A work around until this is resolved is either to use Chrome in Incognito Mode (which you can do by clicking the three dots in top right corner of window and selecting 'New Incognito window' (or Ctrl+Shift+N). Alternatively use Microsoft Edge browser. I have found that it also works with Tor browser and the issue seems isolated to Google Chrome in standard mode but have received reports that its is also not working in Firefox.

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